1. Information We Collect
We may collect the following categories of information:
Personal Information
When you make a reservation, submit an enquiry, or contact us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Postal Address
- Nationality
- Government-issued identification details (where required by applicable law)
- Payment information processed through secure payment providers
Reservation Information
To facilitate your stay, we may collect:
- Check-in and Check-out Dates
- Room Preferences
- Number of Guests
- Special Requests
- Booking History
Technical Information
When you access our website, certain information may be collected automatically, including:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Website Usage Information
- Referring Website
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process and manage reservations
- Confirm, modify, or cancel bookings
- Process payments securely
- Provide customer support
- Personalize your stay and guest experience
- Improve our website, products, and services
- Communicate important booking and service-related information
- Send promotional offers and marketing communications where permitted by law
- Prevent fraud and maintain the security of our website and services
- Comply with applicable legal and regulatory obligations
5. Payment Security
Online payments made through our website are processed using secure third-party payment gateways.
La Antaraa does not store your complete debit card, credit card, or banking information on its servers. Payment transactions are protected using industry-standard encryption and security protocols.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
Information that is no longer required will be securely deleted or anonymized where appropriate.
- Fulfil your reservation and service requests
- Meet legal, accounting, and regulatory obligations
- Resolve disputes
- Enforce our contractual agreements
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
To exercise any of these rights, please contact us using the details provided below.
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally applicable
- Withdraw consent for marketing communications
- Request information about how your personal data is processed
9. Third-Party Websites
Our website may contain links to third-party websites, including online travel agencies, payment providers, and travel partners.
La Antaraa is not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required.
11. Changes to This Privacy Policy
La Antaraa reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page. Continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
La Antaraa
NO.241/2B2A, Tiruchendur Road,
Arumuganeri, Tamil Nadu – 628202, India