1. Cancellation Policy
Cancellation charges are calculated based on the scheduled check-in date of your reservation.
| Time Before Scheduled Check-in | Cancellation Charge |
|---|---|
| 15 days or more | No Cancellation Charge (Free Cancellation) |
| 8 to 14 days | 50% of the Total Booking Amount |
| Within 7 days | 100% of the Total Booking Amount |
| No Show | 100% of the Total Booking Amount |
Note: The applicable cancellation timeline is automatically calculated based on your scheduled check-in date. The exact cancellation terms applicable to your reservation will be displayed during the booking process and included in your booking confirmation.
2. Refund Policy
Eligible refunds will be processed to the original payment method used at the time of booking.
- Refund eligibility is determined by the cancellation terms applicable to the selected rate plan.
- Refunds will be initiated only for reservations that qualify under this policy.
- Refund processing generally takes 7–10 business days after approval. The actual credit timeline may vary depending on your bank, card issuer, or payment provider.
- Any applicable payment gateway fees, bank charges, or convenience fees may be deducted where permitted by applicable law.
- Refunds cannot be transferred to another person or credited to an alternative payment method unless required by applicable law.
3. Reservation Modifications
Requests to modify reservation dates, room category, occupancy, or duration of stay are subject to:
Additional charges may apply based on the revised reservation details.
- Room availability
- Applicable rate differences
- Approval by La Antaraa
4. Special Rate Plans
Promotional offers, discounted rates, seasonal packages, corporate bookings, group reservations, and non-refundable rate plans may be subject to separate cancellation and refund conditions.
The applicable terms for such reservations will be clearly communicated during the booking process and included in the booking confirmation.
5. Third-Party Bookings
Reservations made through Online Travel Agencies (OTAs) or third-party booking platforms, including Booking.com, MakeMyTrip, Agoda, Expedia, or similar providers, are governed by the cancellation and refund policies of the respective platform.
Guests are advised to contact the relevant booking provider directly for cancellations, refunds, or booking modifications.
6. No Show Policy
A reservation will be treated as a No Show if the guest fails to arrive on the scheduled check-in date without prior notification to the hotel.
In the event of a No Show:
- The reservation may be cancelled automatically.
- 100% of the total booking amount will be charged.
- No refund will be applicable unless otherwise stated under the selected rate plan.
7. Early Departure
Guests choosing to depart before the confirmed check-out date may be charged for the remaining reserved nights in accordance with the applicable booking terms and selected rate plan.
8. Payment Failure
Reservations requiring advance payment will be confirmed only after successful payment. If payment fails or remains incomplete, La Antaraa reserves the right to cancel or release the reservation without prior notice.
9. Force Majeure
La Antaraa shall not be held liable for cancellations, delays, or interruptions arising from circumstances beyond its reasonable control, including but not limited to natural disasters, government restrictions, public health emergencies, transportation disruptions, civil unrest, labour disputes, or other force majeure events.
Any refund or modification arising from such circumstances shall be considered at the sole discretion of the management and in accordance with applicable laws.
10. Policy Updates
La Antaraa reserves the right to amend or modify this Cancellation & Refund Policy at any time without prior notice. The policy in effect at the time of reservation shall govern the respective booking.
11. Contact Us
If you have any questions regarding cancellations, refunds, or reservation modifications, please contact our Reservations Team.
La Antaraa
NO.241/2B2A, Tiruchendur Road,
Arumuganeri, Tamil Nadu – 628202, India